Karl Albrecht
» Customers » “If you’re not serving the customer, you’d better be serving someone who is.”
» Failure » “The typical human life seems to be quite unplanned, undirected, unlived, and unsavored. Only those who consciously think about the adventure of living as a matter of making choices among options, which they have found for themselves, ever establish real self-control and live their lives fully.”
» Rewards » “If the frontline people do count, you couldn’t prove it by examining the reward systems in most organizations.”
» Service » “Customer needs have an unsettling way of not staying satisfied for very long.”
