Marshall Field
» Business » “Goodwill is the one and only asset that competition cannot undersell or destroy.”
» Excellence » “To do the right thing, at the right time, in the right way; to do some things better than they were ever done before; to eliminate errors; to know both sides of the question; to be courteous; to be an example; to work for the love of work; to anticipate requirements; to develop resources; to recognize no impediments; to master circumstances; to act from reason rather than rule; to be satisfied with nothing short of perfection.”
» Judgment and Judges » “I have tried to make all my acts and commercial moves the result of definite consideration and sound judgment. There were never any great ventures or risks. I practiced honest, slow-growing business methods, and tried to back them with energy and good system.”
» Leaders and Leadership » “Right or wrong, the customer is always right.”
